Babcock International Group, one of the UK's leading airport
support services organisations, has been awarded the £95 million
baggage operations and maintenance contract at Heathrow
Securing this five year contract reinforces both the strength of
Babcock's baggage handling delivery capability and its position as
BAA's largest supplier. The contract starts on 1 March 2011.
This critical award sees Babcock operating and maintaining the
baggage handling systems, including the Transfer Baggage Handling
System, at Terminals 1 and 4, where over 35 million bags pass
through each year. Services include the operations and maintenance
strategy and improvement, operational activities, the management of
spares, as well as planned and reactive maintenance.
Babcock is the major baggage services provider for Heathrow's
Eastern and Western Campus, where it employs over 800 people. Over
the life of the existing contract, Babcock's service record has
proved exemplary scoring over 99 per cent across the board in the
supplier performance assessments, whilst continuing to deliver both
efficiencies and innovation.
Said Babcock's Austin Lewis: "We are delighted to win this key
contract at Heathrow, particularly given the strength of the
competition. This award is not only testament to the excellent work
and commitment of our people, but to the strong partnering ethos
demonstrated throughout Babcock that enables BAA, like all our
customers, to focus on their core activity.
"These are challenging times for the travel industry, and as
BAA's leading supplier partner, intend to draw on our broad
capability for even greater innovation, efficiencies and best
Babcock provides integrated solutions that support global
critical airport operations, helping to keep passengers moving and
flights on schedule. Our services include designing, installing and
managing complex baggage handling systems, through to fleet
management and engineering support for specialist ground support
With over 15 years experience, Babcock uses its unrivalled
baggage processing and operational knowledge, together with its
specialist engineering skills in automated handling and control
systems development, to deliver the optimum through-life
performance in terms of cost, efficiency and reliability. We employ
over 900 skilled personnel with experience in baggage system
design, control systems development, operations, maintenance and
general airport-based baggage services.